Ordering

• Do I need an account to order a product?

  It is possible to checkout as a guest, you are not obliged to create an account.

• How can I create an account?

  At “my account” you can register and create an account by entering your name and (shipping) address.

• How can I reset my password?

  At the login page you can reset your password by clicking the “forgot your password?”. Fill in your email address and you will get a notification in your mailbox soon. Follow the instructions in the email and reset your password.

• Which payment methods do you offer?

  • iDeal
  • PayPal
  • Visa
  • Mastercard
  • Bank Transfer

• To which countries do you ship items?

  We ship worldwide.

• What are the international shipping costs?

  • The Netherlands  €4,95
  • Europe €6,95
  • Worldwide €9,95
  • Orders exceeding €100,- will have free shipping
  • What is the delivery time?

• Can I track my order?

  You will receive an email with the T&T code to follow the status of your order. If you order before 16:00 Dutch time, we will ship it out the same day.

• Can I order customized products?

  Yes, please check our “customize” page or send an email to [email protected] for the options.

Sizes

• Which sizes do you offer?

  We offer one-size-fits-all poncho’s for adults and kids

• What’s the length of the surf poncho’s?

  • Adults: 96cm long, measured from the shoulders
  • Kids: 70cm long, measured from the shoulders

Contact

• Can I visit NTNK?

  NTNK is an online operating business and has no physical showroom.

• How can I get in contact with you?

  Please contact us via [email protected]

Returns and warranty

• Can I return my order?

  If you are not 100% sure about the product, you can return your item(s) freely.

• What are the costs for returning the order?

  Returning goods are at the expenses of the sender and depends on your location.

• Can I change my order?

  If you have an account, you can change your order until you have received a confirmation with your order shipped out.

• When will I receive my refund?

  After we receive the returned item(s), we will check them and refund the amount no later than 3 days after delivery at our warehouse.