FAQ
Contact us
Ordering
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Do I need an account to order a product?
It is possible to checkout as a guest, you are not obliged to create an account.
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How can I create an account?
At “my account” you can register and create an account by entering your name and (shipping) address.
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How can I reset my password?
At the login page you can reset your password by clicking the “forgot your password?”. Fill in your email address and you will get a notification in your mailbox soon. Follow the instructions in the email and reset your password.
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Which payment methods do you offer?
- iDeal
- PayPal
- Visa
- Mastercard
- Bank Transfer
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To which countries do you ship items?
We ship worldwide.
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What are the international shipping costs?
- The Netherlands €4,95
- Europe €6,95
- Worldwide €9,95
- Orders exceeding €100,- will have free shipping
- What is the delivery time?
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Can I track my order?
You will receive an email with the T&T code to follow the status of your order. If you order before 16:00 Dutch time, we will ship it out the same day.
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Can I order customized products?
Yes, please check our “customize” page or send an email to [email protected] for the options.
Sizes
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Which sizes do you offer?
We offer one-size-fits-all poncho’s for adults and kids
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What’s the length of the surf poncho’s?
- Adults: 96cm long, measured from the shoulders
- Kids: 70cm long, measured from the shoulders
Contact
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Can I visit NTNK?
NTNK is an online operating business and has no physical showroom.
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How can I get in contact with you?
Please contact us via [email protected]
Returns and warranty
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Can I return my order?
If you are not 100% sure about the product, you can return your item(s) freely.
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What are the costs for returning the order?
Returning goods are at the expenses of the sender and depends on your location.
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Can I change my order?
If you have an account, you can change your order until you have received a confirmation with your order shipped out.
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When will I receive my refund?
After we receive the returned item(s), we will check them and refund the amount no later than 3 days after delivery at our warehouse.