Do I need an account to order a product?
It is possible to checkout as a guest, you are not obliged to create an account.
How can I create an account?
At “my account” you can register and create an account by entering your name and (shipping) address.
How can I reset my password?
At the login page you can reset your password by clicking the “forgot your password?”. Fill in your email address and you will get a notification in your mailbox soon. Follow the instructions in the email and reset your password.
Which payment methods do you offer?
- Bank Transfer
To which countries do you ship items?
We ship worldwide.
What are the international shipping costs?
- The Netherlands €4,95
- Europe €6,95
- Worldwide €9,95
- Orders exceeding €100,- will have free shipping
- What is the delivery time?
Can I track my order?
You will receive an email with the T&T code to follow the status of your order. If you order before 16:00 Dutch time, we will ship it out the same day.
Can I order customized products?
Yes, please check our “customize” page or send an email to [email protected] for the options.
Which sizes do you offer?
We offer one-size-fits-all poncho’s for adults and kids
What’s the length of the surf poncho’s?
- Adults: 96cm long, measured from the shoulders
- Kids: 70cm long, measured from the shoulders
Can I visit NTNK?
NTNK is an online operating business and has no physical showroom.
How can I get in contact with you?
Please contact us via [email protected]
Returns and warranty
Can I return my order?
If you are not 100% sure about the product, you can return your item(s) freely.
What are the costs for returning the order?
Returning goods are at the expenses of the sender and depends on your location.
Can I change my order?
If you have an account, you can change your order until you have received a confirmation with your order shipped out.
When will I receive my refund?
After we receive the returned item(s), we will check them and refund the amount no later than 3 days after delivery at our warehouse.